LUCKNOW: UP 112, the state police’s emergency services, received as many as 24,781 complaints via social media applications such as Twitter, WhatsApp, Facebook and through email and SMS in the last seven months this year.
Senior officials at UP 112 said that there has been an increase in registration of complaints via social media even as complaints over phone continue to touch 18,000-mark per day.
ADG UP 112, Ashok Kumar Singh said that the maximum response has been on Twitter with 12,984 complaints and all have been resolved due to timely intervention of UP 112.
He also said that UP 112 police response system on social media has also led to quick action in cases of suicide, fire, road accidents, and roadside assistance, also helping small children by making them reach their homes safely.
Recently, in Kulhui area of Maharajganj district, a woman along with her two sons was going to commit suicide but timely alert by locals and intervention by cops saved them, the officer said.
Another officer at UP 112, Karuna Shankar, said that on WhatsApp they received as many as 11,614 complaints relating to emergencies which were all resolved.
“Similarly, 102 people informed us about their issues on Facebook, which were also resolved,” he said.