Workforce
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Artificial intelligence is changing how we do our jobs. AI and machine learning can unlock contact centers’ potential through improved labor management and ...

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Tech layoffs: Alas, Indonesia’s GoTo shrinks workforce by 12%. (Photo by Juni Kriswanto / AFP)Joining a wave of tech layoffs, Indonesia’s biggest tech ...

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In part one, we asked an important question regarding the future of customer service technology: Can machines replace human customer service ...

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Lindsay M. Keisler At the Chamber of Catawba County, we aim to serve as the strong pro-business voice, advocating for ...

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Leaders Meet at EFSC on Critical High-Tech Workforce NeedsView the conference photo album on Flickr.June 12, 2022 – State and regional leaders in ...

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