Microsoft investigates outage affecting Teams and Outlook users worldwide

Microsoft is investigating an outage that has hit users of its products worldwide including Teams and Outlook.

The US tech firm said it was investigating “issues impacting multiple Microsoft 365 services”, referring to a suite of products that includes its Teams messaging and videoconference service, Outlook email and word and excel programmes.

We’re investigating issues impacting multiple Microsoft 365 services. More info can be found in the admin center under MO502273.

— Microsoft 365 Status (@MSFT365Status) January 25, 2023

Microsoft 365 products have millions of users worldwide and on Wednesday morning thousands of them reported outages on Downdetector, a site that registers problems with tech products. They included users in the UK, the US, Australia and Brazil highlighting problems not only with 365 programs but also the gaming service Xbox Live and Microsoft’s cloud computing business Azure. In the UK, outage reports appeared to peak at about 8am GMT.

Microsoft tweeted that it had “isolated the problem to networking configuration issues, and we’re analyzing the best mitigation strategy to address these without causing additional impact.” It added at 9.26am GMT: “We’ve rolled back a network change that we believe is causing impact.”

We’ve rolled back a network change that we believe is causing impact. We’re monitoring the service as the rollback takes effect.

— Microsoft 365 Status (@MSFT365Status) January 25, 2023

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